Returns & Exchanges
At VelociRAX, we stand behind our hitch racks and accessories with a commitment to quality and customer satisfaction. If you are not completely satisfied with your purchase, you can return your item within 30 days of delivery for a refund.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Package Your Rack
Securely pack the item in its original packaging, ensuring all hardware, tools, and components are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label or use your preferred carrier to send the package back to our warehouse facility.
Inspection and Refund
Once our team inspects the returned equipment for damage, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing