Frequently Asked Questions
How long does shipping take for my order?▼
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email once your order leaves our warehouse.
What is your return policy for gear?▼
We offer a 30-day return policy on all unused products in original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
What payment methods do you accept?▼
VelociRAX accepts all major credit cards, PayPal, and Apple Pay. For larger purchases, we also offer flexible financing options through our secure checkout partners.
How do you ensure the quality of your products?▼
Every VelociRAX product undergoes rigorous stress testing and quality control inspections. We use premium, weather-resistant materials to ensure your sports gear remains safe and secure during transport.
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Why Choose Us
What Our Customers Say
“The easiest vertical rack I have ever used. Loading six mountain bikes takes less than two minutes.”
“Incredibly sturdy build quality. This rack handles our heavy e-bikes without any wobble on the highway.”
“The hydraulic tilt feature is a game changer for accessing the trunk while fully loaded with gear.”